Convenience is key for customers. The more convenient you make doing business for them, the more they are going to want to come to you to purchase goods and services. One of the big pain points for many customers is the checkout process. First impressions are important, but so are final impressions, and since checking out is the last thing customers do before leaving your business, it’s important to make it as convenient as possible to end things on the right now.
Most people have had to deal with a new cashier at some point in time. While they may be doing their very best, new cashiers just aren’t as quick as experienced cashiers and tend to make more mistakes. Invest in employee training to help improve the checkout experience and make it more convenient for customers who want to get through the line quickly. Avoid training new employees during peak business hours. You may find it helpful to develop your own training program to provide your employees with valuable on-the-job training that is customized to your business.
Money is far from clean. Thanks to the pandemic and the fact that there’s no telling where people’s hands have been, many people are shying away from traditional forms of payment such as cash or card when it requires a handoff between individuals. Contactless payment methods have seen a significant increase in popularity. An overwhelming majority of customers these days prefer mobile payments. Businesses that have apps can include a way to pay through the app, further increasing the level of convenience in checking out for those with the app.
Time is the most valuable commodity anyone has. Once it’s gone, it’s gone and there’s no getting it back. You can show your customers you value their time and make checking out more convenient by taking steps to reduce wait times. That may mean opening up new registers as lines grow, or even getting more technologically advanced and picking up the pace by making a POS system mobile. If you can use an iPad as your POS, all you have to do to reduce wait times is switch on another device.
Making the checkout process more convenient for your customers is a good way to leave them feeling positively towards your business. To that end, invest in employee training and contactless payments. Take measures to reduce wait times when possible. By streamlining the process, you’ll help end your interactions with your customers on a good note and leave them more inclined to return in the future.
For more help with your business, try FrameWork4Freedom!
Breaking taboo called FAILURE by talking openly about it, sharing my fail stories and lessons that I learned on my way back from hell. I had four successful companies that at one time all went bankrupt. You could say that I went from hero to zero. But I managed to survive! Down that road I became Fail Coach not by degree but by failing personally and professionally, learning from my failures and growing. If you are looking for a coach try not to find one with shiny diploma hanging on his wall but one that has personally gone to hell and back.