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How to Win Over a More Diverse Segment of Customers

One of the most common ruts businesses get stuck in is relying on one specific demographic of customers. Instead of retaining their customers, they often lose people for not being innovative enough. A diverse pool of clients and patrons leads to better innovation and business progression, but you need to learn how to win over new customers.

Use Market Research

The first thing you need to do is acquire marketable data. This information can tell you all sorts of important things, from the age and gender of the person checking your product out, to their location in the world. Analytics such as these can be used to indicate trends in your business model and may open up new markets to whom you could advertise.

Not only can you use data to shape your advertising, but you can use it to shape your future products as well. Comments from customers can also be used to switch up your products if people from a different demographic are asking about it.

Create a Lead Generation Strategy

A lead is a potential customer that has shown interest in your product in the past but hasn’t committed to a purchase. People who have left something in their digital cart, people who have watched your online advertisements, and people who have visited your website and asked questions are all great examples of leads.

Make it easy for people to buy your product. You should let customers reach you using whichever channel they’re comfortable with so you don’t miss out on leads. Build up your online infrastructure and social media following so people can reach you in any way that they please.

Rebranding

Winning over a new market isn’t going to be easy, especially if you have leaned hard into one specific corner of the market. But if your brand doesn’t stand out enough in a competitive market, and switching things up could help you expand your reach, it may be time to rebrand. 

This can result in a complete overhaul of employee procedures, mindset, and priorities. However, an effective rebranding campaign can help you stand out and show that your company has an innovative and adventurous spirit. Rebranding can especially help if there is a negative connotation with your current brand, keeping many people on the fence about your business.

By switching things up drastically or minimally, your products will be able to find new homes with people you previously didn’t think possible. A diverse customer base is healthy for the company and clients. Embrace the success!

Need more help building up your business? Try FrameWork4Freedom!

About the Author Miha Matlievski

Breaking taboo called FAILURE by talking openly about it, sharing my fail stories and lessons that I learned on my way back from hell. I had four successful companies that at one time all went bankrupt. You could say that I went from hero to zero. But I managed to survive! Down that road I became Fail Coach not by degree but by failing personally and professionally, learning from my failures and growing. If you are looking for a coach try not to find one with shiny diploma hanging on his wall but one that has personally gone to hell and back.

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